About the client.

This newest incoming brand is not just another tech company – they’re redefining the way we think about electronics. By offering fully refurbished, like-new devices with up to 40% savings, this brand is on a mission to make sustainable consumption the new standard. 

The company stands for circular economy, reduced e-waste, and smarter consumer choices. Every device sold is one less on the landfill – and that’s the kind of mission they’re proud to support. If you want tech that works like new, feels like new, but doesn’t cost the earth – this brand is the way forward!

About the role.

We’re looking for a passionate Customer Experience Specialist to join the dynamic team. You’ll be the voice of our new client, providing top-notch support and ensuring our customers have a smooth, positive experience throughout their journey with us. From answering inquiries to solving problems, you’ll play a key role in building lasting relationships and promoting our mission.

Job responsibilities.

• Provide exceptional customer service across multiple channels (email, chat, phone)

• Assist customers with inquiries about products, orders, and repairs

• Troubleshoot and resolve issues quickly and effectively, ensuring customer satisfaction

• Promote the company’s vision of sustainability by educating customers on our refurbished products and processes

• Collaborate with internal teams to enhance the overall customer experience and feedback processes

• Monitor customer feedback and contribute to continuous improvement initiatives