Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This new incoming brand is a leading European e-commerce group focused on lighting and smart home solutions.

They operate a portfolio of e-commerce brands offering a wide range of indoor and outdoor lighting solutions for both consumers and businesses. They’re active in 15+ European markets, supported by localised teams and logistics, and backed by a private equity growth strategy.

How you make an impact.

• You are able to wow our customers through a variety of channels such as phone, email, chat and social media

• You showcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversation

• Your superpower is guiding customers with their questions and ensuring they are offered the right solution leaving a big smile on their face

• You act as a superhero identifying and addressing customer needs to escalate internally to improve and/or develop processes

• You thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity

• You power customer satisfaction and retention through impactful customer experience

The WOW factor.

• We are looking for Native German, Dutch and English speakers

• Customer service is second nature to you, prior experience in the field is an advantage 

• Exceptional communication skills that facilitate meaningful interactions

• Proactive and solution-oriented mindset to tackle challenges effectively

• Ability to think outside the box and consistently deliver customer solutions

• Proficient with computers and possess lightning-fast typing skills

The extras you’ll love.

• Immerse yourself in an international community of dynamic professionals with more than 25 nationalities 

• Launch your career and sharpen your professional toolkit

• Dive into our impressive benefit program, featuring Spanish classes, bootcamps, team-building adventures, and more

• Be an integral part of a rapidly growing company, where your feedback matters 

• Enjoy daily, healthy meals – breakfast and lunch are on us!

• Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance

If you're ready to embark on an unforgettable adventure in vibrant Valencia, we can't wait to hear from you!